Root Insurance 🚙💨
At Root, I designed features across Policyholder Experience and Claims, collaborating with cross-functional teams to create and test solutions that simplified insurance for customers. I also focused on improving claims adjuster efficiency, using qualitative data to enhance workflows and internal tools for claims processing.
Role: Product Design, UI/UX Design, Prototyping, User Research, Testing, Concept Development
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Policy Requote
This feature enables users to reinstate their policy with Root immediately after being canceled due to non-payment.
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Claims Media Tooling
Content management tooling to increase user efficiency, provide key insights, and visualize the severity of incidents.
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Internal Payments
An internal payment approval process that enforces a system control to limit the size of payments users can issue.
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Renewal UXR
A qualitative user research study to explore and understand what customers expect and need when renewing their policy.